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	<title>When e-Commerce Meets Community &#187; SMU</title>
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	<description>Susan McKenna's Blog about the Business of Online Marketing</description>
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		<title>My Running List of Bad Twitter Direct Messages</title>
		<link>http://www.susanmckenna.com/marketing/social-marketing/my-running-list-of-bad-twitter-direct-messages.html</link>
		<comments>http://www.susanmckenna.com/marketing/social-marketing/my-running-list-of-bad-twitter-direct-messages.html#comments</comments>
		<pubDate>Wed, 09 Dec 2009 21:00:22 +0000</pubDate>
		<dc:creator>Susan McKenna</dc:creator>
				<category><![CDATA[SMU]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[tweeting]]></category>
		<category><![CDATA[twitter etiquette]]></category>

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		<description><![CDATA[I get very annoyed with people who ignore the unspoken rules of Twitter.  They aren&#8217;t hard&#8230;in fact, if anyone has been online for any length of time, s/he should know a few basic rules.  For example, you don&#8217;t type in ALL CAPS ALL OF THE TIME because that makes me shrivel up into my virtual [...]]]></description>
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		<title>Social Marketing University, Lesson 2: Tracking Visitors and Sales from Social Media Marketing</title>
		<link>http://www.susanmckenna.com/marketing/social-marketing-university-lesson-2-tracking-visitors-and-sales-from-social-media-marketing.html</link>
		<comments>http://www.susanmckenna.com/marketing/social-marketing-university-lesson-2-tracking-visitors-and-sales-from-social-media-marketing.html#comments</comments>
		<pubDate>Tue, 14 Apr 2009 13:00:29 +0000</pubDate>
		<dc:creator>Susan McKenna</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Metrics & ROI]]></category>
		<category><![CDATA[SMU]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Google Analytics]]></category>
		<category><![CDATA[Internet Retailer]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[social butterflies]]></category>
		<category><![CDATA[social media measurement]]></category>
		<category><![CDATA[tracking social marketing]]></category>
		<category><![CDATA[Tracking Twitter]]></category>

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		<description><![CDATA[In the wild west of Social media marketing, it seems marketers and online retailers are both scratching their heads asking, "How do we measure our social media marketing efforts?" Internet Retailer Magazine recently interviewed me for an upcoming article in the May 2009 issue, asking me how to monetize Twitter (…for more on that topic, stay tuned in May for my forthcoming eBook, "Banking on Twitter." If you subscribe to my blog, you’ll receive a FREE copy worth $49.99).  My response to Internet Retailer involved explaining that in order to monetize any marketing effort, marketers first need to know how to measure it.]]></description>
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		<title>Social Marketing University, Lesson 1: How Social Butterflies Pollinate</title>
		<link>http://www.susanmckenna.com/marketing/social-marketing-university-how-social-butterflies-pollinate.html</link>
		<comments>http://www.susanmckenna.com/marketing/social-marketing-university-how-social-butterflies-pollinate.html#comments</comments>
		<pubDate>Mon, 02 Mar 2009 08:30:01 +0000</pubDate>
		<dc:creator>Susan McKenna</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[SMU]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Internet Retail Magazine]]></category>
		<category><![CDATA[Response Magazine]]></category>

		<guid isPermaLink="false">http://susanmckenna.com/?p=75</guid>
		<description><![CDATA[Speaking of metaphors, I have one for my social world.  Response Magazine coined me a ’social butterfly.’  (I’ve always been pretty darned gregarious.)  So this series of blogs, as well as my new outlook on social marketing revolves around the amazing butterfly.  I am inspired by the thought of changing the way I think and do my job of direct marketing, into an ugly “snake-salesman” type of job, to an elegant, free flying insect that pollinates the flowers that make this world a better place to live in…]]></description>
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